Returning an item
Your satisfaction is our number one priority! If you are not satisfied with your purchase, you can return it to Lily Jameela for a full refund within 30 days of the purchase date.
Only the items specified in the original return request and confirmed by Lily Jameela will be refunded.
After your return is received and inspected. your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. The original shipping and handling fees are non-refundable. Please note that depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to post to your account.
For a free return shipping label, please fill this “Product Return Form”.
We offer 30 days limited warranty on all of the products bought from us. Please note that this does not cover the normal wear and tear, abuse of products i.e. using them not as they are supposed to be used. A store credit will be issued once we have received and inspected the faulty products. Please contact us should your items become faulty during the warranty period.
The small prints
- Unfortunately, we unable to cover the return postage cost. Except for when the reason for the return is due to receiving defective items or any errors on our part such as we accidentally sent you the wrong item.
- If you receive a refund, the cost of return shipping will be deducted from your refund. This only applies to items returned due to change of mind.
- We are unable to process and issue refunds/store credits if items are sent prior to notifying us first.
- We advise you to use recorded postage for returning an item, as we would not be able to issue refund for items that are missing in post.
- To be eligible for our 30 days no quibble return policy, please ensure that the items are properly wrapped before returning them to us. The items returned must be in a good, immaculate and resellable condition.
- Please return them along with the original packaging and extras (if applicable). We are only able to offer store credit if the item has a sign of wear and tear on it.
Please make sure your personal details (name, address, contact number) are correct. Lily Jameela hold no responsibility if there is any problem due to wrong shipping information.
Secure Payment Option
Lily Jameela accept Visa and Mastercard. We guarantee the security and confidentiality of all personal information provided.
If you use a third party payment platform, e.g., Paypal, your credit card may be charged at order placement or another time.
Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded. Shipping fees cannot be refunded.
Products on sale during promotions and certain promotional items are often not eligible for return. Please check the parameters of the promotion before purchasing.
Unfortunately, we do not accept returns on international orders and shipments.